Refresher

http://www.sfhgroup.com/tto/training/educational-video.php

Was looking at this course, but it is too expensive.

But I think this is the type of thing that needs to be done.

Because these are difficult conversations.

(and I am very rusty)

For beginning the conversation

1: Professional conduct

2: An Example

3: Impact

4: Name your contribution to situation arising

5: Indicate resolution

6: Response